Coronavirus Notice (Updated 19th July 2021)
Although restrictions have eased, there is still guidance to be followed when moving home. This can be found by clicking the link https://www.gov.uk/guidance/government-advice-on-home-moving-during-the-coronavirus-covid-19-outbreak#advice-to-industry
Our offices are now open, although we are operating on a maximum number of clients, at any one time. We require clients to wear a mask whilst attending our office.
Please find our up to date, Coronavirus policies below;
As with all other businesses, our office doors may need to closed from time to time, if we have staff required to self isolate. We ask that you please bear with us, should this be the case.
We offer various methods of communication, including telephone and email.
Our office contact details are:
Carnforth: t | 01524 952 600 e | email@example.com
Kendal: t | 01539 725582 e| firstname.lastname@example.org
Milnthorpe: t | 015395 64600 e | email@example.com
Viewings & Valuation appointments
We are endeavouring to carry out property viewings and market appraisals. When we are due to attend a viewing or market appraisal with you, we will send you current NHS health guidance on Covid-19 ( https://www.nhs.uk/conditions/coronavirus-covid-19/ ) and our additional procedures (as above). If you are showing coronavirus symptoms or should be self-isolating, please note we will not attend if either of these factors apply.
Direct bank payments are the best way to send funds to us. If our offices are open, we can take debit and credit card payments over the telephone.
If our offices are closed, we would ask that you send funds to us by direct bank payment, using the bank account details provided by UK Tenant Data, our online tenant referencing system. Our bank details are also shown on our invoices.
Due to limited bank opening times, please avoid sending us cheques, at this present time.
We will carry out property inspections, subject to the precautions that we will take in respect of viewings and valuation appointments.
We will endeavour to ensure that any property maintenance issues are resolved, as quickly as possible. This will, however, be dependent upon the availability of individual contractors.
If you are a tenant with a maintenance issue, please notify us either by telephone, email or your Property File log in. As usual, your maintenance issue will be risk assessed and prioritised accordingly. Before a booking is made with a contractor, we will ask you to confirm whether you are showing coronavirus symptoms or are/should be self-isolating. Your answers to these questions will be passed onto contractors, to enable them to risk assess the job. If they are able to attend, we will ask the contractor the same questions and relay their replies to you. Contractors will be issued with our in-house guidance and should comply with the government’s guidelines for tradespeople.
Affordability of rent
We appreciate that some tenants may suffer hardship as a result of reduced pay or income, whilst the government’s special measures continue. If you think that you may struggle to pay your rent, please let us know at the earliest opportunity, so that we can inform your landlord and make the necessary arrangements.