As of the Government Announcement on the 12th May 2020 we have now had guidance issued for the housing market to resume. This can be found by clicking the link https://www.gov.uk/guidance/government-advice-on-h….
We have put together procedures in line with the above to ensure the safety of both our staff and clients. We are currently working to maintain business as usual and are endeavouring to maintain our usual high levels of client care and are planning to ensure the continuity of our service as government advice changes.
Many of our staff will still be working remotely and the below changes will continue to be in place.
We offer various methods of communication, including telephone and email.
Our office contact details are:
Carnforth: t | 01524 952 600 e | firstname.lastname@example.org
Kendal: t | 01539 725582 e| email@example.com
Milnthorpe: t | 015395 64600 e | firstname.lastname@example.org
Although the Post Office continues to deliver mail, we are experiencing long delays in receiving incoming mail. Please therefore refrain from using the post, wherever possible.
Dropping into our offices
Our offices will be closed to drop-in visits until further notice. If you need to speak to us, please call the office that you wish to deal with, or a direct dial if you know this.
Appointments at our offices
In order to reduce the risk of infection, we are not currently carrying out face-to-face meetings at our offices.
When we move to opening our offices to the public once again, visits will be by appointment only and must be essential. When you make an appointment, we will send you current NHS health guidance on Covid-19 ( https://www.nhs.uk/conditions/coronavirus-covid-19/ ) and ask that you do not come to our offices if you are ill or should be self-isolating.
Surfaces in our offices will be wiped down with anti-bacterial products after each meeting.
Appointments at your home or business
We will contact you in advance to ensure that you are well and should not be self-isolating in line with the government’s advice at that time. If either of these situations applies, we will be unable to visit you.
Viewings & Valuation appointments
We are endeavouring to carry out property viewings and market appraisals. When we are due to attend a viewing or market appraisal with you, we will send you current NHS health guidance on Covid-19 ( https://www.nhs.uk/conditions/coronavirus-covid-19/ ) and our additional procedures. If you are showing coronavirus symptoms or should be self-isolating, please note we will not attend if either of these factors apply.
Direct bank payments are the best way to send funds to us. If our offices are open, we can take debit and credit card payments over the telephone.
If our offices are closed, we would ask that you send funds to us by direct bank payment, using the bank account details provided by UK Tenant Data, our online tenant referencing system. Our bank details are also shown on our invoices.
Due to limited bank opening times, please avoid sending us cheques, at this present time.
We will carry out property inspections, subject to the precautions that we will take in respect of viewings and valuation appointments.
We will endeavour to ensure that any property maintenance issues are resolved, as quickly as possible. This will, however, be dependent upon the availability of individual contractors.
If you are a tenant with a maintenance issue, please notify us either by telephone, email or your Property File log in. As usual, your maintenance issue will be risk assessed and prioritised accordingly. Before a booking is made with a contractor, we will ask you to confirm whether you are showing coronavirus symptoms or are/should be self-isolating. Your answers to these questions will be passed onto contractors, to enable them to risk assess the job. If they are able to attend, we will ask the contractor the same questions and relay their replies to you. Contractors will be issued with our in-house guidance and should comply with the government’s guidelines for tradespeople.
Affordability of rent
We appreciate that some tenants may suffer hardship as a result of reduced pay or income, whilst the government’s special measures continue. If you think that you may struggle to pay your rent, please let us know at the earliest opportunity, so that we can inform your landlord and make the necessary arrangements.
As with all other businesses, as the number of staff fluctuate, we would ask that you bear with us, we will be doing our utmost to move things along for you in all aspects.
Home Movers Guidance - Advice to Home Movers May 2020.pdf
Landlord & Tenants Guidance - Advice to Landlords & Tenants 2020.pdf